Terms and Conditions

1. General Information

By using this website, you confirm that you are at least the age of majority in your state or country, or that you are using the site under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Descriptions

We aim to display product colors, features, and descriptions as accurately as possible. However, we do not guarantee that all product details will be completely accurate, current, or error-free.

Some products may be sourced from third-party suppliers and may differ slightly in packaging or appearance.

3. Orders

Once you place an order, you will receive a confirmation email. This email confirms that we have received your order, not that it has been accepted or shipped.

We reserve the right to cancel or limit any order at our discretion, including suspected fraud, pricing errors, or stock issues.

4. Shipping Policy

Processing times are typically 1–3 business days.

Estimated delivery times:

  • USA: 7–15 business days
  • International: 10–25 business days

These are estimates only and not guaranteed. Shipping delays may occur due to customs, holidays, or carrier issues.

We are not responsible for delays once the order has been shipped.

Customers are responsible for providing correct shipping information. We are not liable for orders shipped to incorrect addresses provided at checkout.

5. Tracking Information

Tracking details will be provided when available. Please allow 2–5 business days after shipment for tracking updates to appear.

6. Returns & Refunds

We offer a 14 day return policy for eligible items.

To qualify for a return:

  • Item must be unused and in original condition
  • Customer must contact us before sending any return
  • Proof of purchase is required

Non-returnable items may include:

  • Sale items
  • Personalized products
  • Used or damaged items caused by customer handling

Refunds (if approved) will be issued to the original payment method.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as “delivered” by the carrier. If your package is lost in transit, please contact us and we will assist in filing a claim with the shipping provider.

8. Damaged Items

If your order arrives damaged, contact us within 7 days of delivery with photos of the product and packaging. We will evaluate and provide a replacement or refund if applicable.

9. Pricing & Currency

Prices are listed in [your currency] and are subject to change without notice. We reserve the right to correct pricing errors at any time.

10. Intellectual Property

All content on this site, including images, logos, and text, is the property of Calm Companion Co, and may not be used without permission.

11. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

All products are intended for general pet use only and are not medical or veterinary devices.

12. Third-Party Suppliers

Some products may be fulfilled by third-party suppliers. In such cases, shipping times and packaging may vary.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website.