Return & Refund Policy

Last Updated: 7/7/2026

Thank you for shopping with us! We want you to love your sensory products. Please read our return and refund policy carefully before making a purchase.

Returns

Due to the nature of our sensory and squishy products, we do not accept returns or exchanges for change of mind, accidental purchases, or products that have been opened or used. Once a squishy has been handled, squeezed, stretched, or removed from its original packaging, it cannot be returned or resold.

Please review product descriptions, dimensions, colors, and materials carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect that makes the product non-functional, we'll gladly replace it at no additional cost.

To request a replacement, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos or a short video showing the defect

If your claim is approved, we will send a replacement for the defective item. We do not require the defective product to be returned unless requested.

Refunds

We do not offer refunds for:

• Change of mind
• Normal wear and tear
• Minor cosmetic differences that do not affect functionality
• Damage caused by misuse, excessive force, improper storage, or modifications
• Shipping delays once an order has been dispatched

Approved defective items will receive a replacement rather than a refund whenever possible.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered fulfillment, it cannot be canceled.

Lost or Incorrect Orders

If your package is lost in transit or you receive the wrong item, please contact us within 7 days of the marked delivery date so we can investigate and help resolve the issue.

Contact Us

If you have any questions about your order or this policy, please contact our customer support team through the contact form on our website.